Microsoft executive Bob Muglia* said he was meeting with a chief information officer last year when the man grabbed him and said, “You don’t get it. We never want another update from Microsoft again.” The man was frustrated by the software updates a corporate customer has to install if it uses Microsoft software — security patches, service packs, other bug fixes. “I said, ‘Wow,’ ” recalled Muglia, president of Microsoft’s Servers and Tools business. “It was really at that moment I got it; I got what cloud computing was all about. What he was asking for was for me to deliver IT as a service.” *Bob Muglia is president of the Server and Tools Business (STB) at Microsoft.